Terms & Conditions

Terms & Conditions

These Terms and Conditions govern the relationship between you, the passenger, and us Dalmatia Bike Tours. By booking a trip, you agree to be bound by these Terms and Conditions. They outline, among other things, our cancellation policy and certain limitations of liability. These terms affect your rights to sue, governing law, forum, and jurisdiction; please be sure to carefully read these terms and make sure you understand your rights and obligations and our rights and obligations. We strongly recommend you purchase travel protection.

Reservations and Payments

A deposit. To secure reservations on a trip departing within 90 days, a full payment is required by credit card at the time of booking. Payment of your deposit indicates your acceptance of these terms and conditions. Final payment for all trips must be made in full to Dalmatia Bike Tours at least 90 days prior to departure. Reservations will be cancelled if final payment is not received by the due date and cancellation charges will apply. Tour prices stated are per person and based on double occupancy. 2014 Prices include  Government taxes and fees. Every effort has been made to produce pricing information accurately. We reserve the right to correct errors.

Cancellations and Refunds

If you must cancel your trip, you must do so in writing. Cancellation refunds will be calculated as of the date we receive your written cancellation. All payments for travel services not provided to the passenger shall be refunded in accordance with these Terms and Conditions and in accordance with Dalmatia Bike Tours cancellation policy.

Processing Fee: There is a non-refundable fee of € 30 per person for each program you cancel. This low fee reflects only our costs of administering a reservation, and is not intended to be punitive in any way. We realize the majority of those who cancel their reservations do so out of necessity.

Refunds will be processed 30 days after our receipt of your written cancellation. Please note that if you cancel on or after the scheduled date of departure, you will not receive any refund.

Cancellation Charges for Land Tours: Unless otherwise stated in the catalog, for all cancellations we will refund the cost of your trip less the following per-person charges.

Charges shown include the € 30 processing fee

Prior to Departure Charge

  • 91 days or more € 50
  • 90-71 days 25% of selling price
  • 70-46 days 50% of selling price
  • 45-30 days 65% of selling price
  • 29-0 days 100% of selling price

Medical Issues

You must advise us in writing, at or prior to booking, of any physical, emotional or mental condition which may require professional attention during the trip or may require the use of special equipment. If you fail to disclose any such conditions, Dalmatia Bike Tours may refuse to allow you to take the trip and you will forfeit the trip cost; and in such event we shall have no liability, financial or otherwise. If you are so challenged, you must bring and be responsible for all necessary items related to your condition. If any such condition arises after the trip is booked, you must advise us in writing immediately. Failure to advise us shall release Dalmatia Bike Toursand all professional personnel from any liability related to such condition or its treatment. We cannot accommodate women past their sixth month of pregnancy. We also cannot accommodate passengers requiring wheelchair assistance, as most features of DALMATIA BIKE TOURS trips are not wheelchair-accessible.

Health and Fitness

We will send you information on the physical requirements for your trip with your pre-trip materials. In some cases, you may want to discuss these with your doctor. Your health and safety during your trip are our first concern, but Dalmatia Bike Tours is not a medical facility. You should be in good health to participate in our active vacations.

Dalmatia Bike Tours reserves the right to decline any trip participant whose condition, in our opinion, may affect the health, safety or enjoyment of other participants. Dalmatia Bike Toursis not responsible for the costs of any medical treatment you may require during the trip. Under no circumstances is Dalmatia Bike Tours responsible for the quality of medical care, or lack thereof, you may receive while on the trip. We strongly recommend that you obtain medical and dental insurance that will cover the cost of any medical and dental assistance you may require during your trip.

Responsibility

The responsibility of DALMATIA BIKE TOURS and its affiliated companies is strictly limited. As a tour operator, DALMATIA BIKE TOURS organizes, promotes, and sells tour programs consisting of certain travel services, including surface, air, and water transportation, sightseeing excursions, and cruise/barge/hotel accommodations that DALMATIA BIKE TOURS purchases or reserves from various suppliers (collectively, “Suppliers”). DALMATIA BIKE TOURS does not own or operate any of these Suppliers. The Suppliers providing travel services for DALMATIA BIKE TOURS’s tour programs are independent contractors and are not agents or employees of DALMATIA BIKE TOURS. As such, DALMATIA BIKE TOURS is not responsible for any negligent or willful act or failure to act of any Supplier or of any third party. Some tours include visits to shops and merchants. DALMATIA BIKE TOURS is not responsible for any purchases you make during your trip, whether that merchant is part of the scheduled itinerary or not. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither DALMATIA BIKE TOURS nor any representative of DALMATIA BIKE TOURS shall be liable. Without limitation, DALMATIA BIKE TOURS is not responsible for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from – but not limited to – acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause beyond the direct control of DALMATIA BIKE TOURS.

To the extent that DALMATIA BIKE TOURS is involved in booking air, barge and/or cruise transportation for you, DALMATIA BIKE TOURS acts as your agent and not as an agent of the air carrier and/or cruise line. For all other purposes, DALMATIA BIKE TOURS does not act as an agent for any party whatsoever. DALMATIA BIKE TOURS reserves the right to correct promotional or pricing errors at any time, or to increase the program price in the event of cost increases due to changes in airfares, cruise fares, barge fares, currency fluctuations, park fee increases, taxes, or fuel surcharges. DALMATIA BIKE TOURS reserves the right to decline to accept or retain any person as a member of any tour or to cancel or alter the tour without notice, in which event your sole remedy shall be a prorated refund for any unused portion of the trip. Hotels and other accommodations are subject to change.

DALMATIA BIKE TOURS reserves the right to take photographic or film records of any of its tours, and to use any such photographic or film records for promotional and/or commercial purposes.

Applicable Law

This relationship shall be governed by the laws of the Republic of Croatia Any claims against DALMATIA BIKE TOURS must be brought in the Courts located in the  Republic of Croatia, to the exclusion of the Courts of any other state and country.

Single Travelers

Most programs offer a limited number of single rooms, subject to availability and hotel space. Please see individual rate charts in this catalog for costs.

Minimum Participation

All DALMATIA BIKE TOURS trips and their extensions are limited to no more than 8 passengers All trips and trip extensions require a minimum number of participants to operate. DALMATIA BIKE TOURS reserves the right to change the departure date of any trip, as well as cancel any trip or optional extension that does not reach a minimum level of participation.

If DALMATIA BIKE TOURS changes a departure date for any program to another departure date that departs within 14 days from the original departure, cancellation charges as described in this document still apply should you subsequently decide to cancel.

If DALMATIA BIKE TOURS cancels any optional extension for which you are booked, cancellation charges as described in this document still apply should you subsequently decide to cancel the base (main) portion of your trip. DALMATIA BIKE TOURS will not reimburse for any personal expenses due to changes in itineraries or tour cancellations, such as prepaid hotel expenses or airline tickets.

Passports

All international programs require a valid passport. All passports must contain at least five blank pages and must be valid for six months after the completion of your trip. All information on your passport including name, passport number and expiration date are needed at time of booking. If your destination requires a visa for U.S. citizens, you are responsible for obtaining a visa prior to departure. Non-U.S. citizens should contact the appropriate consular office for any requirements pertaining to their trip; DALMATIA BIKE TOURS is not responsible in any way for your failure to do so.

For information and reservations call +385(0)95 808 18 06 Monday-Friday 8:30 am to 6:30 pm CET

or contact us by e-mail: info@dalmatia-bike-tours.hr